{"id":80,"date":"2022-07-06T14:24:45","date_gmt":"2022-07-06T14:24:45","guid":{"rendered":"http:\/\/localhost\/mspv2\/?page_id=80"},"modified":"2026-01-28T09:55:33","modified_gmt":"2026-01-28T08:55:33","slug":"home","status":"publish","type":"page","link":"http:\/\/165.211.22.86\/msp\/","title":{"rendered":"HOME"},"content":{"rendered":"\t\t
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WELCOME CAMTEL\u2019s NOC-INCIDENT MANAGEMENT SYSTEM.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Overview<\/h1>\n

Incident management have been processed manually in the past years but this system bring Incident management as a service able to store tables in an excel-like form, permit authorized users to add new incidents, edit incidents, delete incidents, view incidents and efficiently manage data stored in it without affecting the database.<\/span><\/p>\n

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Introduction of the NOC<\/strong><\/span><\/h2>\n

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In CAMTEL, the NOC acts as the eyes of the company and enables the organization to monitor network security, recognize and address any attacks or disruptions to the network. In order to keep track of the disruptions in the network, the NOC stores the disruptions as incidents in a spreadsheet table containing important information about the incident. The NOC uses the spreadsheet methodology to gather incidents and store in excel sheets from customers and the company itself. This method is of increasing concern to the staff and the managers because it doesn\u2019t permit the effective tracking and communication on incidents. Thus, an incident management system must be put in place to help organize, communicate and manage the different categories of incidents which occur on a daily basis.<\/span><\/p>\n

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Definition of NOC<\/strong><\/span><\/h2>\n

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  • A Network Operations Center (NOC) is a facility that can offer performance monitoring features that manages and exceed the organization\u2019s network performance goals and increases customer satisfaction with the services provided by the organization. For example, NOC houses the equipment & personnel for monitoring a network (Telephone network, production factories etc.) of computers from a centralized location.<\/span><\/li>\n\n
  • The overall function of a NOC is to maintain a smooth & uninterrupted operation in an organization or company.<\/span><\/li>\n<\/ul>\n

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    Roles and Responsibility<\/strong><\/span><\/h2>\n

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    NOC Engineers or NOC Technicians are accountable for maintaining 100% business uptime by monitoring organizational operations and services 24\/7\/365.<\/span><\/p>\n

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    They ensure that there are no major incidents and all organizational operations are done glitch- free so that the productivity & profitability of the business is not compromised.<\/span><\/p>\n

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    NOC engineers and technicians are responsible for monitoring infrastructure health, security and capacity on a clients\u2019 environment. They make decisions and adjustments to ensure optimal network performance and organizational productivity.<\/span><\/p>\n

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    They deal with the complex operations and troubleshoot if required by following the standard procedures. They equally do preventive maintenance operations in order to identifying problems across the network or company before it occurs.<\/span><\/p>\n

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    When any action or intervention is required, NOC technicians create alerts (or \u201ctickets\u201d) that identify and categorize the issue based on severity, alert type and other criteria. Depending on the relationship between the NOC and the MSP, technical teams can then work together to resolve the problem (and identify its root cause to prevent future issues).<\/span><\/p>\n

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    NOC technicians constantly research anomalous activities on the network (operations) and make technical adjustments.<\/span><\/p>\n

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    After resolving and incident, they analyze the root cause using Root Cause Analysis (RCA) to identify the deeper problems for performance improvement and better QoS.<\/span><\/p>\n

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    \u00a0They document and report on every issue in the network or business operations in order to maintain a healthy and good knowledge base.<\/span><\/p>\n

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    NOC Technicians are categorized based on \u201clevels,\u201d which indicate the severity and difficulty of issues they handle. Levels are numbered from 1 (easier problems to solve, minor issues) and increase in their ability the most complicated of operations. For example, in the case of a hardware failure, an alert may be assigned to a Level 1 technician at first. However, upon further inspection, if the problem goes beyond the failed hardware, the ticket may be escalated to a Level 2 or Level 3 technician.<\/span><\/p>\n

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    WELCOME CAMTEL\u2019s NOC-INCIDENT MANAGEMENT SYSTEM. ABOUT Overview Incident management have been processed manually in the past years but this system bring Incident management as a service able to store tables…<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-80","page","type-page","status-publish"],"_links":{"self":[{"href":"http:\/\/165.211.22.86\/msp\/wp-json\/wp\/v2\/pages\/80","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/165.211.22.86\/msp\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/165.211.22.86\/msp\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/165.211.22.86\/msp\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"http:\/\/165.211.22.86\/msp\/wp-json\/wp\/v2\/comments?post=80"}],"version-history":[{"count":96,"href":"http:\/\/165.211.22.86\/msp\/wp-json\/wp\/v2\/pages\/80\/revisions"}],"predecessor-version":[{"id":1152,"href":"http:\/\/165.211.22.86\/msp\/wp-json\/wp\/v2\/pages\/80\/revisions\/1152"}],"wp:attachment":[{"href":"http:\/\/165.211.22.86\/msp\/wp-json\/wp\/v2\/media?parent=80"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}